Whole process service system

Hongwei technology is committed to the technical research, development and innovation of a collection of new energy lithium battery production equipment, 3C digital (semiconductor), automobile assembly, medical devices, agricultural intelligence and other intelligent automation equipment. Its business covers machine parts, electronics, precision processing, medical treatment, scientific research and other vertical fields. Help enterprises provide complete sets of intelligent solutions, and continuously improve production efficiency, product quality, safety level, and promote industrial upgrading.

Pre sales technical support: new process R & D collaboration

According to the customer's on-site production environment, layout space, etc., professional reliability opinions are put forward, and one-to-one technical exchanges are conducted to meet the customer's needs in an all-round way. At the same time, collect relevant information, design the machine scheme, professionally draw the three-dimensional design, which is intuitive and equipped with detailed text descriptions, so that the customer can understand the overall condition of the required machine, and enter the next link only after reaching the customer's indicators.

Technical support during sales: rapid delivery and quality assurance

The machinery and equipment shall be delivered to the customer's site for installation guidance, including the machinery, electrical appliances and operation of the equipment. If there is any problem in the customer's on-site installation, our company will provide follow-up guidance until the on-site installation, operation and operation are normal. At the same time, relevant feedback problems shall be recorded as the basis for subsequent improvement of the company's machinery and equipment.

After sales technical support: continuous training and service

After the customer's machines and equipment have been used for a period of time, our company will have technical personnel to communicate with the customer, asking whether there is any abnormality during the use of the equipment, whether the machines and equipment are used smoothly, whether the electrical appliances are in good condition, whether the workers are used to working, whether the customer's products are changed, whether the equipment grinding is applicable, etc. According to the feedback information from customers, our company will provide specific solutions, record them in the company's customer data, and use them as a reference design basis in the next cooperation, so as to make the machinery and equipment better.